In an effort to better serve our customers we want to clearly define the stipulations for refunds. There needs to be a 30 day notice given to Recycle Clarksville when our services are requested to be terminated.
This has several implications for the different service packages we offer. These implications with their stipulations are discussed below.
Month to Month or Quarterly payment Customers
If you pay Recycle Clarksville on a quarterly basis, you will need to allow for two weeks before payments may be stopped either electronically or by check. If you let us know of your desire to stop service with in the first seven days of a month, we will count this towards your two weeks days. For example, if you decide in July that you do not want to continue with our services and you contact us on July 6th with this request, we will terminate service on the week of July 14th. If you contact us on July 8th with this same request we will count 14 days from the day of contact and terminate service on the week of July 22nd. This means you will be liable for payment of services between July 8th and July 22nd. This amounts to approximately $3.75 per pick up each week.
There is no refund for the $15 Set-Up Fee. The Recycling Bins are the property of Recycle Clarksville and are to be collected when service is terminated. Thank you for your co-operation in this matter.